About ANFA
Our Values:
Transparency
We are transparent about all aspects of our work, including: our way of working; our fees; legal requirements; medical requirements; care of the body;
and disposal of the body.
Safety
We consider that safety is a central component of professional practice. We care for bodies safely and hygienically. At all times, we maintain client confidentiality. We ensure physical safety for our staff.
Integrity
Integrity is at the heart of all we do. We aim to do what is right for each family by honestly discussing options and basing decisions on quality rather than cost. Our work is underpinned by eco-friendly processes. We build professional relationships within the funeral sector.
Responsiveness
We respond to the families we work with. The wishes of our families inform our work. We strongly believe that what works for a family works for us, so we listen carefully and respond flexibly. We deeply understand grief and the ways in which it affects people. We recognise diversity and we are open to ways of expressing it, including cultural diversity.
Authenticity
We are real. Our members bring their own personalities and strengths and engage with authenticity and genuineness.
Respect
Respect is important to us. We respect the body, treating it always with dignity. We respect the place that the deceased person has had in their family and we bring that understanding to our interactions with the family. We respect diversity of all kinds, including religious, cultural, sexual, gender and ethnic diversity. We are open to learning more from our diverse communities and individuals.